Your commitment to us

When you confirm your purchase, you are accepting that these terms and conditions form the basis of any contract between Willows Bird of Prey Ltd and yourself.

Prices

Prices are inclusive of any applicable taxes and there are no surcharges whatsoever. Once you have paid, we will not increase the price of your tickets.

Prices displayed on the site are subject to change without notice.

Cancellations

Unfortunately we cannot issue any refunds for cancellations. Day tickets cannot be refunded or exchanged.

Online Booking

Once purchased on-line tickets may not be used in conjunction with any other offer. No ticket may be resold.

Any discounts or offers on-line are available for limited quantities and periods only and shall not be available on bookings made by phone or in person.

Please bring along your booking reference number and/or email print out.

Prices are correct at time of going to press and are subject to change without notification.

Booking terms & conditions – Experience Day

All experiences must be pre-booked, subject to our existing availability. Weekends book up very quickly, so it is advisable to book early. To book, please call 01959580677 or email info@willowsbirdofpreycentre.co.uk.

Your voucher must be booked and completed by your expiry date or you will forfeit your day and monies paid.

All experiences are weather dependent. In the event of bad weather, your experience will be rescheduled. Refunds NOT given.

As the weather is out of our control cancellations may be at short notice. Heavy persistent rain, snow and strong winds will affect your experience. In these circumstances, we reserve the right to cancel and rearrange a suitable date. We will contact you on your provided number at the time of booking. If you are in doubt on the day, please call us.

We cannot accept cancellations at less than 48 hours’ notice. If you cancel after this time, your voucher is forfeit. However, we reserve the right to charge a re-booking fee and allow you to re-arrange a suitable date.

Vouchers purchased from third parties (eg. Groupon, Red Letter Days & Into the Blue) cannot be accepted after the expiry date and may have different Terms and Conditions to the ones listed here.

All vouchers or monies paid as deposits are non-refundable, with no cash equivalent or refund offered.

Please wear comfortable clothing suitable for the weather on the day.

Gift vouchers are available for all experiences and are valid for 12 months from purchase. Must be redeemed before expiry date.

Accepting vouchers

If a booking has been made with a voucher, it should be presented on arrival, even if you have provided details by phone or email.

If your voucher was purchased from a third party (not directly from us) and you do not bring a copy, we reserve the right to turn you away, or your booking may be delayed while we verify your purchase via the supplier.

Spectator fees apply for guests accompanying an experience participant. The fee is our standard entrance fee listed here.

Your voucher is your proof of purchase and states that it must be produced on arrival. If you do not bring it and have not provided details, you may be charged or turned away.

Expired vouchers

We are not obliged to accept expired vouchers, especially from third party suppliers. An extension fee may apply.

Limited availability during January.
Children Under 16 years must be accompanied by an adult, charges apply.
Guests accompanying a participant are subject to additional charge.
 

To book an experience or purchase a voucher please call or email:
Tel: 01959 580677 E: info@willowsbirdofpreycentre.co.uk